Connecting people in need with the services they need should be as easy as finding showtimes for movies. Regrettably, it is not.

The social safety net is inefficient and ineffective.

  • The United States spends more than $100 billion every year just in the time it takes to connect people in need with social and medical services.1,2
  • Despite tremendous investments of time, talent, and treasure, many are struggling: over one in five children live in poverty,3 over 21 million Americans experience addiction,4 and over half a million Americans are homeless.5

Why is it like this?

  • There is no single reliable and accessible directory of social and medical service providers.
  • Instead, public service professionals must rely primarily on word of mouth recommendations, online search engines, and printed paper directories for information.1
  • Using these methods, it takes 42 minutes on average to connect just one person with just one service,1 leading to inefficient and, in some cases, ineffective care.
  • Such inefficacy is harmful to those in need and those who serve them: a feeling of professional inefficacy is one of three primary dimensions of burnout,6 a widespread occurrence among nurses7 and social workers.8

Why hasn’t this been solved?

  • Various groups (such as 2-1-1,9 Aunt Bertha,10 and Healthify11) have attempted to collect and share information about social and medical services.
  • However, maintaining large or detailed directories is technically challenging and expensive: fundamentally, the only way to reliably verify information about a service provider is by asking them directly, typically via a phone call. By one estimate, it costs as much as $140 to collect information about just one service provider.12
  • Freely shared information faces free-rider pressures, and paywalled information competes with “free” resources previously mentioned: word-of-mouth recommendations, online search engines, and printed paper directories.

Johego is working to make this problem obsolete:

Our Solution


  1. Johego survey of 24 social service, healthcare, and education professionals
  2. Bureau of Labor Statistics
  3. National Center for Children in Poverty
  4. American Addiction Centers
  5. National Alliance to End Homelessness
  6. Maslach 2016
  7. Jennings 2008
  8. Lloyd 2011
  9. 2-1-1
  10. Aunt Bertha
  11. Healthify
  12. Benetech