When I started working on Johego full-time, I was living in West Lafayette, Indiana. Shortly thereafter, I decided to sign up for Indiana’s inexpensive Medicaid program, which was much more difficult than I imagined: I’ve graduated from the University of Illinois at Urbana-Champaign and from Stanford University, and I needed an entire day of undistracted effort to successfully enroll. I can only imagine how much harder it would have been if I were a single, working parent without the benefits of my education and flexible schedule.
Since then, I’ve learned that it’s not just members of the general public who struggle to efficiently navigate the social safety net but also nurses, social workers, police officers, and other public service professionals. Such inefficiency can be frustrating to those in need and harmful those who serve them: a feeling of professional inefficacy is one of three primary dimensions of burnout, a widespread occurrence among nurses and social workers.
In order to better inform the public about how people navigate the social safety net, we are pleased to present #HumansOfJohego, a social media hashtag we will be using to help promote of a series of stories on that subject. Here is our first installment in that series from one of our supporters:
“I am a Social Worker in the Emergency Department of a very large hospital. Multiple times throughout the day I am asked to provide community resources to patients. The resource most commonly requested is shelter resources. The homeless population in St. Louis is large and there are limited shelters. I worked with an elderly man that is homeless last week. I provided him with a list of homeless shelters in the area from two different websites. It took him several hours to call all of the agencies on the two lists because some did not answer, some were no longer open, or said he would have to call back at another time. Ultimately the patient was not able to find shelter for the night. It would be beneficial for both people seeking resources and social service providers if there was a centralized place with real time data about resources in the community. In my experience most of the websites for resources that are utilized in community are out of date. One resource that I use daily is only updated one time a year, so there are often agencies that have closed or no longer provide services that remain listed until the book is updated. This can be disheartening to people seeking services.”
In the future, we will be posting these stories exclusively on social media, so we encourage you to follow us on any of the following platforms:
If you or a friend, family member, or colleague have experienced challenges navigating the social safety net, we want to hear from you. You can visit the following link to learn more, including how to share your story:
Thank you for your interest and your support!
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